1. Scope of Application

These General Terms and Conditions (GTC) apply to all deliveries from **Alexander Waske Tennis-University GmbH** to the consumer.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.

Contracting Party

The purchase contract is concluded with **Alexander Waske Tennis-University GmbH** (Limited Liability Company - **Gesellschaft mit beschränkter Haftung (GmbH)**).

• **Alexander Waske**
• **Sprendlinger Landstr. 178**
• **63069**
• **Offenbach am Main**
• **Commercial Register (Handelsregister)**
• **Offenbach**
• **HRB 50428**

Formation of the Contract

The presentation of products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order.

By clicking the purchase confirmation, you submit a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order through an order confirmation via email immediately after receipt of your order. Please note that during the ordering process, you are obligated to enter an email address to which you have access.

3. Prices & Packaging

The prices listed in the offer at the time of ordering apply. These are the final prices and already include the statutory Value Added Tax (VAT) applicable in Germany. For items that are on special offer at the time of purchase or for which a voucher has been redeemed, the reduced price is included in the final order offer.

The packaging becomes the property of the customer from that point in time.

4. Payment

In principle, we offer the payment methods **Prepayment (Vorkasse)**, **SEPA Direct Debit**, **Credit Card**. We reserve the right not to offer certain payment methods for any order and to refer to the payment methods we do offer.

**Prepayment (Vorkasse).** If you select the prepayment method, we will provide you with our bank details in a separate email and deliver the goods after payment is received.

**SEPA Direct Debit.** By submitting the order, you grant us a SEPA direct debit mandate. We will inform you of the date of the account debit (so-called pre-notification). By submitting the SEPA direct debit mandate, we instruct our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are shipped. The period for the advance notice of the account debit date (so-called pre-notification period) is 1 day.

**Credit Card.** You pay directly during the ordering process by entering your credit card details. When the goods are shipped, your credit card will be charged with the actual invoice amount after deducting any discounts, vouchers, etc. For goods that are specially made according to customer specifications or are clearly tailored to personal needs, your credit card will be charged immediately with the actual invoice amount after deducting any discounts, gift vouchers, etc.

Please note that we exclusively accept payments from accounts within the European Union (EU) as well as from **Worldwide**.

5. Vouchers and Codes and Their Redemption

No vouchers or codes have been selected.

6. Right of Withdrawal (Cancellation Policy)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must send us a clear statement of your decision to withdraw from this contract. This declaration can be made via a mailed letter, a fax, or an email. In this, you must state your name (if applicable, the name of the company), your address, and – if available – telephone number, fax number, and email address. You can use the form provided below the cancellation policy for this; however, this is not mandatory. You can submit this sample withdrawal form or another clear declaration of withdrawal to us. If you exercise your right of withdrawal, we will send you a confirmation of receipt of the withdrawal by email immediately after receipt of the withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction. An exception only exists if we have agreed otherwise with you in writing. Under no circumstances will you be charged any fees for this repayment. We have the right to refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us or to (the name and address of the person authorized by you to receive the goods must be inserted here, if applicable) without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a manner unnecessary for examining their nature, characteristics, and function.

This cancellation policy does not apply to the separate delivery of goods.

7. Exclusion / Expiration of the Right of Withdrawal

A right of withdrawal does not exist, pursuant to Section 312g (2) of the German Civil Code (BGB), inter alia, for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs, and it expires prematurely in contracts for the supply of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

8. Voluntary Right of Return

You do not wish to offer a voluntary right of return.

9. Delivery and Delivery Time

10. Shipping Costs

12. Retention of Title

The goods remain the property of **Alexander Waske Tennis-University GmbH** until full payment is received.

13. Liability

We are liable without limitation for intent and gross negligence and in accordance with the provisions of the Product Liability Act (Produkthaftungsgesetz). In cases of slight negligence, we are generally only liable for injuries to life, body, and health of persons.

If this does not apply in a case of slight negligence, we are only liable in the event of a breach of essential contractual obligations. These are understood as obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner relies. Liability for the breach of an essential contractual obligation is limited to the typical damage for the suffered loss, the occurrence of which we had to reckon with at the conclusion of the contract based on the circumstances known at that time. This limitation of liability also applies in favor of our vicarious agents.

This policy is valid from Friday, 12.12.2025 at 11:50 PM.